Unable to set up at all

[upamanyudas]

Plex Rewind Version

4.4.3

Description

I've been trying to set up Plex Rewind since early 2025. But for the life in me I can;t figure it out. Maybe someone can help with this.

i'm on UnRAID and below is my config:

at the setup screen, I enter the public domains of my overseer and tautulli with the respective api keys.
i have Secure Connection Required and Strict TLS configuration enabled on my Plex
first i try with the lan http ip & port for Plex. error Plex - cannot connect
then i try with the lan https ip & port for Plex. error Plex - cannot connect
next, I try with the public domain for my plex. I get through but redirected to a 404 page.
if i refresh the 404 page, I am redirected to the login page, with the message Setup needs to be done by the admin and i can't do anything else.

this has been bugging me for so long 😢 please help me figure out what i'm doing wrong.

Thanks.

Steps to reproduce

at the setup screen, I enter the public domains of my overseer and tautulli with the respective api keys.
i have Secure Connection Required and Strict TLS configuration enabled on my Plex
first i try with the lan http ip & port for Plex. error Plex - unable to connect!
then i try with the lan https ip & port for Plex. error Plex - unable to connect!
next, I try with the public domain for my plex. I get through but redirected to a 404 page.
if i refresh the 404 page, I am redirected to the login page, with the message Setup needs to be done by the admin and i can't do anything else.

Screenshots

No response

Logs

 ✓ Starting...                                                                         [66/989]
 ✓ Ready in 121ms                                                                              
[CONFIG] - Error testing Plex connection! TypeError: fetch failed                              
    at node:internal/deps/undici/undici:13392:13                                               
    at async o (/app/.next/server/app/settings/connection/page.js:1:7086)                      
    at async /app/node_modules/.pnpm/[email protected][email protected][email protected][email protected]/n
ode_modules/next/dist/compiled/next-server/app-page.runtime.prod.js:16:418                     
    at async rT (/app/node_modules/.pnpm/[email protected][email protected][email protected][email protected]
.1/node_modules/next/dist/compiled/next-server/app-page.runtime.prod.js:15:8148)               
    at async ne (/app/node_modules/.pnpm/[email protected][email protected][email protected][email protected]
.1/node_modules/next/dist/compiled/next-server/app-page.runtime.prod.js:18:1144)               
    at async doRender (/app/node_modules/.pnpm/[email protected][email protected][email protected]__reac
[email protected]/node_modules/next/dist/server/base-server.js:1406:30)                                 
    at async cacheEntry.responseCache.get.routeKind (/app/node_modules/.pnpm/[email protected]_react
[email protected][email protected][email protected]/node_modules/next/dist/server/base-server.js:1567:28)   
    at async NextNodeServer.renderToResponseWithComponentsImpl (/app/node_modules/.pnpm/next@14
[email protected][email protected][email protected]/node_modules/next/dist/server/base-server.js:
1475:28)
    at async NextNodeServer.renderPageComponent (/app/node_modules/.pnpm/[email protected]_react-dom
@[email protected][email protected]/node_modules/next/dist/server/base-server.js:1901:24)
    at async NextNodeServer.renderToResponseImpl (/app/node_modules/.pnpm/[email protected]_react-do
[email protected][email protected][email protected]/node_modules/next/dist/server/base-server.js:1939:32) {
  [cause]: SocketError: other side closed
      at Socket.<anonymous> (node:internal/deps/undici/undici:6238:28)
      at Socket.emit (node:events:530:35)
      at endReadableNT (node:internal/streams/readable:1698:12)
      at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
    code: 'UND_ERR_SOCKET',
    socket: {
      localAddress: '172.17.0.20',
      localPort: 45724, 
      remoteAddress: '10.10.0.111',
      remotePort: 32400,
      remoteFamily: 'IPv4',
      timeout: undefined,
      bytesWritten: 215,                                                               [31/989]
            bytesRead: 0                                                                             
          }                                                                                          
        }                                                                                            
      }                                                                                              
[CONFIG] - Error testing Plex connection! TypeError: fetch failed                              
    at node:internal/deps/undici/undici:13392:13                                               
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)              
    at async o (/app/.next/server/app/settings/connection/page.js:1:7086)                      
    at async /app/node_modules/.pnpm/[email protected][email protected][email protected][email protected]/n
ode_modules/next/dist/compiled/next-server/app-page.runtime.prod.js:16:418                     
    at async rT (/app/node_modules/.pnpm/[email protected][email protected][email protected][email protected]
.1/node_modules/next/dist/compiled/next-server/app-page.runtime.prod.js:15:8148)               
    at async ne (/app/node_modules/.pnpm/[email protected][email protected][email protected][email protected]
.1/node_modules/next/dist/compiled/next-server/app-page.runtime.prod.js:18:1144)               
    at async doRender (/app/node_modules/.pnpm/[email protected][email protected][email protected]__reac
[email protected]/node_modules/next/dist/server/base-server.js:1406:30)                                 
    at async cacheEntry.responseCache.get.routeKind (/app/node_modules/.pnpm/[email protected]_react
[email protected][email protected][email protected]/node_modules/next/dist/server/base-server.js:1567:28)   
    at async NextNodeServer.renderToResponseWithComponentsImpl (/app/node_modules/.pnpm/next@14
[email protected][email protected][email protected]/node_modules/next/dist/server/base-server.js:
1475:28)                                                                                       
    at async NextNodeServer.renderPageComponent (/app/node_modules/.pnpm/[email protected]_react-dom
@[email protected][email protected]/node_modules/next/dist/server/base-server.js:1901:24) {     
  [cause]: Error [ERR_TLS_CERT_ALTNAME_INVALID]: Hostname/IP does not match certificate's altna
mes: IP: 10.10.0.111 is not in the cert's list:                                                
      at Object.checkServerIdentity (node:tls:316:12)                                          
      at TLSSocket.onConnectSecure (node:_tls_wrap:1687:27)                                    
      at TLSSocket.emit (node:events:518:28)                                                   
      at TLSSocket._finishInit (node:_tls_wrap:1076:8)
      at ssl.onhandshakedone (node:_tls_wrap:862:12)
      at TLSWrap.callbackTrampoline (node:internal/async_hooks:130:17) {
    code: 'ERR_TLS_CERT_ALTNAME_INVALID',
    reason: "IP: 10.10.0.111 is not in the cert's list: ",
    host: '10.10.0.111',
    cert: {
      subject: [Object: null prototype],
      issuer: [Object: null prototype],
      subjectaltname: 'DNS:*.26ca9cb21e6d4a628ea4a85e3747dd0c.plex.direct',
      infoAccess: [Object: null prototype],
      ca: false,
      bits: 256,
      pubkey: <Buffer 04 81 bc 8c 0b f3 b8 1d bd 45 4a 68 06 12 e3 04 8f 6a dd be 3c d9 b5 dc 2
a ac 1f c8 d5 fc ae e5 fd 33 72 a3 19 85 13 36 72 39 0d 05 7d 5a cc af 7c 09 ... 15 more bytes>
,
      asn1Curve: 'prime256v1',
      nistCurve: 'P-256',
      valid_from: 'Feb  4 02:34:56 2025 GMT',
      valid_to: 'May  5 02:34:55 2025 GMT',
      fingerprint: '59:A8:29:E8:C2:19:04:5B:4A:3F:AA:82:FA:2E:BC:73:23:04:C8:5E',
      fingerprint256: '6B:94:44:66:23:60:53:BD:2C:B9:2B:A2:FC:FA:97:F2:7B:2B:B2:F9:04:87:CA:44:
20:30:B2:B7:35:E1:EF:C5',
      fingerprint512: '63:92:46:8F:05:BA:92:DB:8A:F9:9D:75:F6:2D:5C:96:6C:4C:88:9A:0F:D5:67:28:
13:20:EA:59:09:41:00:9E:BB:8B:E9:40:6E:BA:26:99:A5:AA:75:A3:F8:7B:F9:F9:CB:F9:97:A3:AB:5A:A1:D8
:94:46:A6:73:AB:C5:ED:8D',
      ext_key_usage: [Array],
      serialNumber: '03DBC9293BDB3B4B4970C3DC3158B8225A0B',
      raw: <Buffer 30 82 03 bc 30 82 03 42 a0 03 02 01 02 02 12 03 db c9 29 3b db 3b 4b 49 70 c
3 dc 31 58 b8 22 5a 0b 30 0a 06 08 2a 86 48 ce 3d 04 03 03 30 32 31 0b 30 ... 910 more bytes>,
      issuerCertificate: [Object]
    }
  }
}
[TAUTULLI] - No user ID found!
[TAUTULLI] - No user ID found!

Platform

desktop

Device

All

Operating System

UnRAID 7

Browser and version

All

Additional context

No response

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[RaunoT]

if i refresh the 404 page, I am redirected to the login page, with the message Setup needs to be done by the admin and i can't do anything else.

This probably has to do with the current initial setup process being rather finicky.. I will try to improve upon this in upcoming releases.