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value : >
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For a support request on how to operate your cameras with Basler pypylon, please use the fields below to describe your environment.
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- To help Basler find the right support channel for you, please indicate where your company is located, e.g., in Germany, China, Canada, etc.
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+ To help Basler find the right support channel for you, please indicate where your company is located, e.g., in Germany, China, Canada, etc.
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If you feel confident, you may also indicate your company's name.
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* PC or embedded system model/type:
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* CPU architecture X86/X86_64/ARM/ARM64
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* Operating System
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- * RAM
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+ * RAM
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* Interfaces used to connect the cameras:
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* Type in type/model/name of interface cards
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* Switches or hubs used
@@ -58,16 +58,16 @@ body:
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- type : textarea
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attributes :
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label : " Camera(s) used"
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- description : >
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+ description : |
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List your camera(s), especially the value of DeviceFirmwareVersion.
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The command below will output all the required information.
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-
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```python
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import pypylon.pylon as py
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tl_factory = py.TlFactory.GetInstance()
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for dev in tl_factory.EnumerateDevices():
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- dev: py.DeviceInfo
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print(dev.GetFriendlyName())
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try:
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camera = py.InstantCamera(tl_factory.CreateDevice(dev))
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label : " Runtime information:"
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description : |
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Do you have the full Basler pylon Camera Software Suite installed in addition to pypylon?
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> In the pylon Viewer, the keys `Shift + Ctrl + Alt + i` will capture OS / software version information, that you can paste here.
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The below command will output python/pypylon and system versions. Please use the python interpreter used in your project to execute
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