Mentioner fail in v1.14.1 when create a ticket

[pablodgonzalez]

The function $ticket = $this->getTicket ( $entry ); return a null ticket.
[11-Feb-2020 13:41:44 UTC] PHP Fatal error: Uncaught Error: Call to a member function getRecipients() on null in /home/support_senzil/support.senzil.com/include/plugins/mentioner/class.MentionerPlugin.php:157 Stack trace: #0 /home/support_senzil/support.senzil.com/include/plugins/mentioner/class.MentionerPlugin.php(49): MentionerPlugin->notifyCollaborators(Object(MessageThreadEntry)) #1 /home/support_senzil/support.senzil.com/include/class.signal.php(98): MentionerPlugin->{closure}(Object(MessageThreadEntry), NULL) #2 /home/support_senzil/support.senzil.com/include/class.thread.php(1788): Signal::send('threadentry.cre...', Object(MessageThreadEntry)) #3 /home/support_senzil/support.senzil.com/include/class.thread.php(1794): ThreadEntry::create(Array) #4 /home/support_senzil/support.senzil.com/include/class.thread.php(2914): ThreadEntry::add(Array) #5 /home/support_senzil/support.senzil.com/include/class.thread.php(3129): MessageThreadEntry::add(Array, Array) #6 /home/support_senzil/support.senzil.com/include/class.ticket.php(3047): ObjectThread->addMes in /home/support_senzil/support.senzil.com/include/plugins/mentioner/class.MentionerPlugin.php on line 157

[DanielKng]

As you should have read in another issue, this would be your Solution::
#11 (comment)

[jevansfbcmb]

@DanielKng this still does not fix the # error in the newer versions of osT