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[APT-1618] Support page updates (#249)
* [APT-1618] Support page updates This includes several updates to the support page: * Clarifies that support@ email is available to all subscribers * Adds a card for urgent-support@ email (pro/enterprise) * Adds a card communicating ongoing private Slack channel option (pro/enterprise) * Separates feedback cards from support cards
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‎_docs-sources/support.mdx

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import Tabs from "@theme/Tabs"
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import TabItem from "@theme/TabItem"
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import Card from "/src/components/Card"
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import Grid from "/src/components/Grid"
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import CardGroup from "/src/components/CardGroup"
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# Need Help?
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We’re here to assist when you get stuck. Basic support is included with every Gruntwork subscription, providing access to our knowledge base and an active community of users. Our [paid support plans](#paid-support-tiers) offer additional avenues for obtaining support, and guaranteed response times. Lastly, our [Pro Serve](#pro-serve) team offers personalized services via paid engagements to help your team overcome any hurdles you have using your Gruntwork subscription to realize its goals.
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## Get Support
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<Grid cols={3}>
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<CardGroup cols={3}>
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<Card
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title="Ask a Question"
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title="Search Our Knowledge Base"
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icon="/img/support/question-icon.svg"
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href="https://github.com/gruntwork-io/knowledge-base/discussions"
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>
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Find answers to the most common questions from Gruntwork experts, or ask
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your own.
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</Card>
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<Card
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title="Chat With the Community"
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title="Chat with the Community"
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icon="/img/support/chat-icon.svg"
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href="https://gruntwork-community.slack.com/archives/CHH9Y3Z62"
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>
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title="Email Us"
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icon="/img/support/email-icon.svg"
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href="mailto:[email protected]"
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tags={["pro", "enterprise"]}
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>
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Contact <address>[email protected]</address> with any questions or
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concerns you may have.
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</Card>
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{
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// We intend to add these cards in the near future, so we'll break
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// convention and just comment them out for now.
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//
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// <Card
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// title="Email With Urgency"
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// icon="/img/support/email-urgent-icon.svg"
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// href="mailto:[email protected]"
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// tags={["pro", "enterprise"]}
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// >
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// Messages sent to <address>[email protected]</address> will
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// receive a response within 24 hours.
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// </Card>
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// <Card
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// title="Chat With Us"
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// icon="/img/support/chat-icon.svg"
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// href="#chat-with-us-in-slack"
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// tags={["pro", "enterprise"]}
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// >
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// Converse with Gruntwork engineers in your own <em>private</em> Slack
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// channel.
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// </Card>
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// <Card
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// title="Schedule a Call"
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// icon="/img/support/call-icon.svg"
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// href="http://calendly.com/gruntwork-live-support/one-hour"
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// tags={["enterprise"]}
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// >
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// Speak with a Gruntwork engineer via phone or video chat to get real-time
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// answers to your questions.
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// </Card>
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}
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<Card
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title="Email with SLA Response"
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icon="/img/support/email-urgent-icon.svg"
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href="mailto:[email protected]"
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tags={["pro", "enterprise"]}
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>
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Messages sent to <address>[email protected]</address> will receive
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a response within your plan's Service Level Agreement.
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</Card>
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<Card
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title="Chat with Gruntwork"
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icon="/img/support/chat-icon.svg"
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href="#chat-with-us-in-slack"
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tags={["pro", "enterprise"]}
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>
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Converse with Gruntwork engineers in your own <em>private</em> Slack
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channel, with SLA response times.
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</Card>
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</CardGroup>
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## Share Feedback
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<CardGroup cols={3} commonCardProps={{ appearance: "flush" }}>
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<Card
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title="Request a Feature"
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icon="/img/support/bulb-icon.svg"
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We take security seriously. Please report any vulnerabilities to{" "}
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<address>[email protected]</address>
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</Card>
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</Grid>
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</CardGroup>
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## Paid Support Tiers
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- **Bug fixes** — Raise concerns regarding any bugs you find. We’ll work with you to understand the impact to your team, and prioritize any bugs that interfere with getting your infrastructure into production.
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- **Design reviews** — Receive feedback on the design of your infrastructure from knowledgeable Gruntwork engineers. This can help identify opportunities for improvement, or provide insight on how to use Gruntwork to achieve your goals.
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- **Code reviews** — Get another pair of eyes on any changes you make to your infrastructure so you can have confidence taking them live.
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- **DevOps guidance** — While we don’t provide DevOps training beyond our [video training courses](/courses), we can help you understand how to apply general DevOps principles to devise the right infrastructure for your needs.
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### How to reach us

‎docs/support.mdx

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@@ -5,25 +5,25 @@ toc_max_heading_level: 2
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import Tabs from "@theme/Tabs"
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import TabItem from "@theme/TabItem"
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import Card from "/src/components/Card"
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import Grid from "/src/components/Grid"
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import CardGroup from "/src/components/CardGroup"
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# Need Help?
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We’re here to assist when you get stuck. Basic support is included with every Gruntwork subscription, providing access to our knowledge base and an active community of users. Our [paid support plans](#paid-support-tiers) offer additional avenues for obtaining support, and guaranteed response times. Lastly, our [Pro Serve](#pro-serve) team offers personalized services via paid engagements to help your team overcome any hurdles you have using your Gruntwork subscription to realize its goals.
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## Get Support
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<Grid cols={3}>
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<CardGroup cols={3}>
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<Card
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title="Ask a Question"
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title="Search Our Knowledge Base"
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icon="/img/support/question-icon.svg"
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href="https://github.com/gruntwork-io/knowledge-base/discussions"
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>
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Find answers to the most common questions from Gruntwork experts, or ask
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your own.
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</Card>
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<Card
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title="Chat With the Community"
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title="Chat with the Community"
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icon="/img/support/chat-icon.svg"
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href="https://gruntwork-community.slack.com/archives/CHH9Y3Z62"
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>
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title="Email Us"
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icon="/img/support/email-icon.svg"
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href="mailto:[email protected]"
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tags={["pro", "enterprise"]}
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>
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Contact <address>[email protected]</address> with any questions or
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concerns you may have.
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</Card>
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{
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// We intend to add these cards in the near future, so we'll break
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// convention and just comment them out for now.
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//
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// <Card
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// title="Email With Urgency"
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// icon="/img/support/email-urgent-icon.svg"
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// href="mailto:[email protected]"
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// tags={["pro", "enterprise"]}
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// >
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// Messages sent to <address>[email protected]</address> will
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// receive a response within 24 hours.
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// </Card>
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// <Card
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// title="Chat With Us"
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// icon="/img/support/chat-icon.svg"
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// href="#chat-with-us-in-slack"
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// tags={["pro", "enterprise"]}
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// >
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// Converse with Gruntwork engineers in your own <em>private</em> Slack
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// channel.
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// </Card>
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// <Card
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// title="Schedule a Call"
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// icon="/img/support/call-icon.svg"
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// href="http://calendly.com/gruntwork-live-support/one-hour"
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// tags={["enterprise"]}
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// >
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// Speak with a Gruntwork engineer via phone or video chat to get real-time
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// answers to your questions.
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// </Card>
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}
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<Card
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title="Email with SLA Response"
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icon="/img/support/email-urgent-icon.svg"
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href="mailto:[email protected]"
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tags={["pro", "enterprise"]}
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>
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Messages sent to <address>[email protected]</address> will receive
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a response within your plan's Service Level Agreement.
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</Card>
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<Card
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title="Chat with Gruntwork"
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icon="/img/support/chat-icon.svg"
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href="#chat-with-us-in-slack"
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tags={["pro", "enterprise"]}
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>
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Converse with Gruntwork engineers in your own <em>private</em> Slack
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channel, with SLA response times.
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</Card>
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</CardGroup>
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## Share Feedback
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<CardGroup cols={3} commonCardProps={{ appearance: "flush" }}>
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<Card
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title="Request a Feature"
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icon="/img/support/bulb-icon.svg"
@@ -93,7 +83,7 @@ We’re here to assist when you get stuck. Basic support is included with every
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We take security seriously. Please report any vulnerabilities to{" "}
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<address>[email protected]</address>
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</Card>
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</Grid>
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</CardGroup>
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## Paid Support Tiers
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@@ -147,10 +137,6 @@ We’re here to help you with:
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- **Bug fixes** — Raise concerns regarding any bugs you find. We’ll work with you to understand the impact to your team, and prioritize any bugs that interfere with getting your infrastructure into production.
149139

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- **Design reviews** — Receive feedback on the design of your infrastructure from knowledgeable Gruntwork engineers. This can help identify opportunities for improvement, or provide insight on how to use Gruntwork to achieve your goals.
151-
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- **Code reviews** — Get another pair of eyes on any changes you make to your infrastructure so you can have confidence taking them live.
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- **DevOps guidance** — While we don’t provide DevOps training beyond our [video training courses](/courses), we can help you understand how to apply general DevOps principles to devise the right infrastructure for your needs.
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### How to reach us
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<!-- ##DOCS-SOURCER-START
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{"sourcePlugin":"local-copier","hash":"e1cbee1edc000586481ce97a59d2b8c0"}
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{"sourcePlugin":"local-copier","hash":"7b8f83075597afbd09ee1dc096293a12"}
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##DOCS-SOURCER-END -->

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