Added Pro Serve Job Description (#657)

* Added Pro Serve Job Description

Author: Pete Emerson

pages/careers/_open-positions.html

@@ -11,6 +11,7 @@ <h2 class="bold">Open Positions</h2>
 
     <ul>
       <li><a href="#software-engineering">Software Engineering</a></li>
+      <li><a href="#software-engineering-pro-serve">Software Engineering (Pro Serve)</a></li>
       <li><a href="#software-engineering-contract">Software Engineering (Contract)</a></li>
       <li><a href="#sales">Sales</a></li>
     </ul>
@@ -96,6 +97,74 @@ <h4>Your Ideal Background</h4>
 
     <hr />
 
+    <h2>Software Engineering (Pro Serve)</h2>
+
+    <h3 style="margin-top: 5px; margin-bottom: 5px;">Software Engineer (Pro Serve)</h3>
+    <h3 style="margin-top: 5px; margin-bottom: 5px;">Senior Software Engineer (Pro Serve)</h3>
+    <h4>What You'll Work On</h4>
+    <p>The Pro Serve team’s mission is to help Gruntwork customers be successful with our products.
+    As a member of the Pro Serve team, you will:<br>
+    <ul>
+      <li>
+        Create documentation and content for our doc site and our Pro Serve engagements.
+      </li>
+      <li>
+        Do Pro Serve engagements with Gruntwork customers, using those
+        opportunities to teach customers how to use Gruntwork products,
+        and making improvements to those products along the way.
+      </li>
+      <li>
+        Manage customer onboarding, relationships, and account processes.
+      </li>
+      <li>
+        Manage and automate processes for documentation and knowledge base improvements.
+      </li>
+      <li>
+        Improve our support processes to get excellent answers to each customer’s inquiries.
+      </li>
+    </ul>
+    <p>Members of the Pro Serve team interact directly with our customers on a regular basis,
+    as well as with our engineering teams who are working to improve and expand our current
+    products. We strive to make the complex world of Infrastructure easier to understand,
+    and we expect that our efforts will accelerate our customers and help make them
+    self-sufficient on their Infrastructure as Code journey with Gruntwork. In addition to
+    helping our customers succeed, we expect that our work accelerates our internal
+    engineering teams. We improve, document, and automate internal processes as well as
+    improve our product itself.<br>
+
+    <p>You'll write plenty of code:<br>
+    <ul>
+      <li>Creating code examples for the docs site that show best practices of 
+        using Gruntwork products.</li>
+      <li>Writing code to use in Pro Serve engagements, both for teaching 
+        (e.g., code example and exercises) and for actually deploying Gruntwork 
+        products into customer environments.</li>
+      <li>Building tools for internal automation.</li>
+    </ul>
+
+    <h4>Your Ideal Background</h4>
+    <ul>
+      <li>You know how to write code across the stack ("Dev").</li>
+      <li>You have experience running production software ("Ops").</li>
+      <li>You enjoy interacting directly with customers.</li>
+      <li>You enjoy teaching and helping others navigate complex systems.</li>
+      <li>
+        You have a strong background in software engineering.
+      </li>
+      <li>Bonus points for a sense of humor, empathy, and curiosity.</li>
+      <li>
+        Note that we're less concerned with prior experience than we are with
+        curiosity about all areas of the stack and demonstrated ability to learn
+        quickly and go deep when necessary.
+      </li>
+    </ul>
+
+    <p>If the above describes you:<br>
+      <a href="https://apply.workable.com/j/C82B8A2E6E" class="btn btn-primary-hollow btn-sm d-inline-block btn-dpa" style="margin-top:10px;" role="button">Apply Now</a>
+    </p>
+
+    <hr />
+
     <h2>Software Engineering (Contract)</h2>
 
     <h3 style="margin-top: 5px; margin-bottom: 5px;">Senior Software Engineer (Contract)</h3>