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<p>The Professional Services (Pro Serve) team’s mission is to help Gruntwork customers be successful with our infrastructure products.
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<p>At Gruntwork, we are hiring DevOps and cloud experts for our Professional Services (Pro Serve team) to help our customers deploy production-grade infrastructure using Gruntwork products. The Pro Serve team will work directly with some of the largest companies in the world to help them implement their infrastructure at massive scale, making use of EKS, ECS, Fargate, VPCs, RDS, Terraform, Go, Bash, and much more.</p>
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As a member of the Pro Serve team, you will:<br>
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<ul>
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<li>
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Create documentation and content for our doc site and our Pro Serve engagements.
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</li>
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<li>
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Do Pro Serve engagements with Gruntwork customers, using those
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opportunities to teach customers how to use Gruntwork products,
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and making improvements to those products along the way.
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</li>
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<li>
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Manage customer onboarding, relationships, and account processes.
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</li>
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Manage and automate processes for documentation and knowledge base improvements.
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</li>
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Improve our support processes to get excellent answers to each customer’s inquiries.
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</li>
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</ul>
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<p>Members of the Pro Serve team interact directly with our customers on a regular basis,
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as well as with our engineering teams who are working to improve and expand our current
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products. We strive to make the complex world of Infrastructure easier to understand,
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and we expect that our efforts will accelerate our customers and help make them
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self-sufficient on their Infrastructure as Code journey with Gruntwork. In addition to
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helping our customers succeed, we expect that our work accelerates our internal
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engineering teams. We improve, document, and automate internal processes as well as
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improve our product itself.<br>
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<ul>
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Engage directly with customers and design, implement, and deploy infrastructure solutions for them. You are the technical authority and customers are counting on you to create solutions that are secure, reliable, scalable, and highly available.
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</li>
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Implement new features in Gruntwork's Infrastructure as Code Library and Reference Architecture using Terraform, Go, Bash, and Python to meet customer needs.
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Teach customers key DevOps skills to help them use the new infrastructure you've deployed.
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Capture your learnings in our documentation and knowledge base.
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</li>
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</ul>
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<p>You'll write plenty of code:<br>
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<ul>
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<li>Creating code examples for the docs site that show best practices of
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using Gruntwork products.</li>
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<li>Writing code to use in Pro Serve engagements, both for teaching
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(e.g., code example and exercises) and for actually deploying Gruntwork
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products into customer environments.</li>
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<li>Building tools for internal automation.</li>
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</ul>
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This is a customer facing role, but 100% remote. You will NOT need travel any customer locations. Everything is done via video chat, email, pull requests, etc.
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