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github-throwaway opened this issue Jan 6, 2025 · 6 comments · May be fixed by #6315
Open

Report a Problem page has no option to actually report the problem #6142

github-throwaway opened this issue Jan 6, 2025 · 6 comments · May be fixed by #6315
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@Valimp
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blocked on server moderation ⭐ top issue Top issue.

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@github-throwaway
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What

If you find a problem, and you want to report it, then there is no option to report it directly from the app.

Current text

Incomplete or incorrect information?
Category, labels, ingredients, allergens, nutritional information, photos etc.
If the information does not match the information on the packaging, you can complete or correct it. Thank you! Open Food Facts is a collaborative database, and every contribution is useful for all.
If you want to report vandalism, inappropriate content or erroneous data you can't fix yourself, report it to our moderators team.

Expected behavior

An option to actually report the problem. Either a form to fill out, a redirect to Slack, an email address, a link to GitHub, something that's not nothing.

Why

While it mentions reporting to moderators, it does not specify how to do so (e.g., via a button, email, or link). Users are left unsure about the next steps.

Part of

Screenshot/Mockup/Before-After
@github-throwaway
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The same applies to the website.

@alexgarel
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@github-throwaway on the website you get an action:
Image

The problem on the mobile app is that the action is not implemented yet !
Mobile App team wants to integrate the form directly in the app but it's a work in progress.

@teolemon should we eventually first implement it as a simple link and then later on as a native form ?

@github-throwaway
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github-throwaway commented Jan 6, 2025 •
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@alexgarel when I click the button on the website I got an error message. "Error .Invalid address" 😅

Image

See openfoodfacts/openfoodfacts-server#11211

@github-actions github-actions bot added the ⭐ top issue Top issue. label Jan 7, 2025
@github-actions github-actions bot mentioned this issue Jan 7, 2025
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@alexgarel
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It's fixed for the website.

@g123k
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g123k commented Jan 30, 2025

On the app, @Valimp is currently working on a native implementation #6315

@github-throwaway
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github-throwaway commented Mar 15, 2025 •
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👋 Hi @Valimp, it has been over a week since you were assigned to this issue, but we haven't detected a linked pull request referencing this issue. Please link your PR (it can be a draft) at your earliest convenience. If you have any remaining questions, don't hesitate to ask ☺️

My automation didn't pick this up properly. Regardless, anything you need help with? :)

@github-throwaway github-throwaway linked a pull request Mar 17, 2025 that will close this issue
Draft
@teolemon teolemon linked a pull request Apr 4, 2025 that will close this issue
feat: Integration of Nutri-Patrol #6315
Draft
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@Valimp Valimp

Labels
blocked on server moderation ⭐ top issue Top issue.
Projects
🛡️ Nutri-Patrol
Status: Backlog
🤳🥫 The Open Food Facts mobile app (Android & iOS)
Status: 💬 To discuss and validate
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Development

Successfully merging a pull request may close this issue.

feat: Integration of Nutri-Patrol g123k/smooth-app
5 participants
@alexgarel @g123k @teolemon @github-throwaway @Valimp