DialogueDesk: AI-Powered Complaint Management & Meeting Insights

📌 Overview

DialogueDesk is an AI-powered complaint resolution and meeting management system designed to streamline customer feedback tracking and enhance meeting insights. It integrates a Telegram chatbot for users to log complaints and an admin dashboard for real-time monitoring and AI-driven meeting analysis.

By combining Natural Language Processing (NLP) and an intuitive interface, DialogueDesk helps businesses, customer support teams, and managers efficiently handle complaints while extracting valuable insights from meetings.

---

🎥 Demo Video (click to watch ⬇)

---

🔥 Key Features

1️⃣ Complaint Tracking & Resolution

✅ User-Facing Features (Telegram Bot):

• Report Complaints: Submit complaints quickly via @DialogueDeskBot.
• Real-Time Updates: Receive instant updates on complaint progress.
• Notification Management: Customize when and how notifications are received.
• Casual Conversations: Engage in friendly chats with the bot.

✅ Admin-Facing Features (Dashboard):

• Live Complaint Monitoring: View real-time user complaints.
• Visual Insights: Track complaint statistics, including resolution rates.
• Topic Frequency Visualization: Dynamic word cloud highlights trending complaints.
• Searchable Complaint Log: Easily filter and find specific complaints.

---

2️⃣ AI-Powered Meeting Insights

🎙 Meeting Audio Processing

• Upload recorded meeting audio (formats: MP3, WAV, M4A, FLAC, WEBM).
• Automatic Transcription: AI-generated transcripts of meetings.
• Key Topic Extraction: Summarizes main discussion points.
• Action Items: Identifies tasks assigned during meetings.

🔍 AI-Driven Search & Insights

• Advanced Filtering: Search historical meeting records by date & topic.
• AI Q&A: Ask the AI agent about past meetings for insights.
• Meeting Summaries: Quickly review meetings without replaying audio.

---

🎯 Target Audience

DialogueDesk is built for businesses, teams, and organizations looking to improve customer experience and meeting productivity. Ideal users include:

• Customer Service Teams 🏢 - Efficiently track and resolve complaints.
• Business Managers 📊 - Gain insights from meetings and enhance workflows.
• Retail Stores & Restaurants 🍽 - Improve operations through structured feedback.
• Corporate Executives 🏢 - Minimize meeting overload with AI-generated summaries.
• Startup Ecosystems 🚀 - Iterate quickly based on customer feedback insights.